Returns Policy

Request a Return

If you are not entirely satisfied with your purchase for any reason, please contact us to arrange a return either via our contact page or by email to

Following a Returns Authorisation

You should then return the goods, unused, sealed and in the original packaging within 14 days of the returns authorisation.  You will either be offered a refund or replacement to the value of the goods once we have received the goods.  Any returns made will be at your own cost and should be sent via a “signed for” service.  In the event of a replacement product being sent, you may incur additional delivery charges.

Items may be accepted for return outside of the 14 day period assuming they are unused, sealed and in the original packaging, but maybe subject to a restocking charge of 15% for orders under £50 (excluding P&P) and 10% for all other orders and is at the discretion of

Pre-assembled or bespoke made up bats

Please note that pre-assembled or bespoke made up bats can only be returned if the goods are faulty.

Incorrect or faulty goods being sent by us

In the event of incorrect or faulty goods being sent by us, please contact us by email ( or via our contact page as soon as possible and we will arrange for replacements to be sent or for a refund.  In these circumstances we will also refund the cost of sending the goods back to us once a return has been agreed.

Any other queries?

If this article does not answer your question, please do not hesitate to contact us via email ( or our contact page and we will usually respond within 24 hours (normal working days).